Maxcool CNC Privacy Policy
Effective date: September 9, 2025
Maxcool CNC (“Maxcool,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.maxcoolcnc.com (the “Site”) or contact us through our online forms, email, phone/WhatsApp, or social channels. Maxcool CNC designs and manufactures advanced laser cleaning and laser welding machines and provides related services worldwide.
1) Who we are & how to contact us
If you have questions about this Policy or wish to exercise privacy rights, you can reach us using the contact details published on our Site:
- Email: [email protected]
- Phone/WhatsApp: +86 133 6531 8859
- Address: Room 1206, Building A3-2, Hanyu Financial Business Center, No. 7000 Jingshi East Road, Jinan City, Shandong Province, China.
You may also send inquiries via our Contact page or service pages (e.g., Technical Support, Installation, Maintenance).
2) Information we collect
A. Information you provide directly
When you submit a form or contact us to request a quote, schedule a demo, arrange installation or training, request maintenance/repairs or parts, we collect information such as your name, company, role, country/region, email, phone/WhatsApp, the machines or applications you’re interested in, and your message. If you upload drawings/specifications for evaluation or sample tests, we process the personal data contained in those materials.
B. Device & usage data
We may collect technical data from your browser/device—such as IP address, device identifiers, browser type and settings, pages viewed, referring/exit pages, and timestamps—to operate, secure, and improve the Site.
C. Cookies & similar technologies
We use cookies to enable core functionality (e.g., form submission), remember preferences, and—where permitted—measure performance or analyze traffic. You can manage cookies in your browser settings; disabling some cookies may affect the Site’s functionality.
D. Information from partners
To fulfill your requests (for example, local demos, installation/training, maintenance, or parts delivery), we may receive limited personal information from distributors, logistics providers, or service partners that support our global service network.
3) How we use personal information
We process personal information to:
- Respond & provide services: answer inquiries; evaluate requirements; prepare quotations; arrange demos; provide installation/commissioning, training, maintenance/repair, technical support, and spare-parts supply.
- Operate & improve the Site and offerings: maintain and secure the Site; diagnose performance or security issues; develop new features; and improve our machines, documentation, and support experience.
- Communicate with you: send transactional messages (quotes, schedules, service updates). Where lawful, we may send marketing about relevant products/services; you can opt out at any time.
- Security & fraud prevention: detect, prevent, and respond to security incidents, abuse, or illegal activities.
- Legal compliance: comply with applicable laws, regulations, and lawful requests from authorities.
4) Legal bases (EEA/UK visitors)
Where the EU/UK GDPR applies, our legal bases include:
- Contract performance: to respond to requests and deliver the services you ask for.
- Legitimate interests: to secure our Site, improve services, and communicate with existing customers about similar products—balanced against your rights and freedoms.
- Consent: for optional cookies/analytics or marketing where required; you may withdraw consent at any time.
- Legal obligations: for tax, accounting, and regulatory compliance.
5) How we share information
We do not sell personal information. We disclose personal data only as follows:
- Affiliates/subsidiaries involved in delivering our equipment and services.
- Service providers under contract who process data on our behalf (e.g., hosting, analytics, CRM, customer support, logistics, training/installation partners).
- Business partners & distributors to fulfill your requests or provide local coverage and support.
- Legal, safety & compliance: when required by law or to protect rights, property, or safety.
- Business transactions: as part of a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
Service providers and partners may process personal information only according to our instructions and applicable law.
6) International data transfers
We serve customers globally. Your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction (e.g., transfers among our operations or providers in Asia, the EU/UK, or elsewhere). Where required, we implement appropriate safeguards (such as contractual protections) and transfer only what is necessary to provide the requested services.
7) Data retention
We retain personal information only as long as needed for the purposes described here:
- Inquiries & quotations: kept for a reasonable period to manage relationships and document transactions.
- Service records (installation, training, technical support, maintenance/repairs, spare parts): retained for the customer relationship’s duration and longer where required by law.
- Technical logs/security data: retained for shorter periods unless needed for security, fraud prevention, or legal purposes.
When data is no longer needed, we delete, de-identify, or aggregate it according to our retention practices.
8) Your choices & rights
- Marketing choices. You can opt out of marketing emails by using the unsubscribe link in a message or contacting us to adjust preferences.
- Most browsers let you delete or block cookies. If you block essential cookies, parts of the Site may not function properly.
- Rights for EEA/UK residents. Where GDPR/UK GDPR applies, you may have the right to request access, rectification, erasure, restriction, data portability, and to object to processing based on legitimate interests or direct marketing. You also may withdraw consent where processing relies on consent.
- Rights for California residents. Subject to exceptions under the CCPA/CPRA, you may have the right to:
- know/access the categories and specific pieces of personal information we collected about you;
- request deletion of personal information;
- correct inaccurate personal information;
- opt out of “sales” or “sharing” for cross-context behavioral advertising (we do not sell personal information); and
- be free from discrimination for exercising your rights.
- How to exercise your rights. Please submit a request via our Contact page or email [email protected]. We may require information to verify your identity and, where applicable, your residency before processing your request; authorized agents may submit requests subject to verification. We respond within the timeframes required by law.
9) Security
We implement technical and organizational measures designed to protect personal information from accidental or unlawful destruction, loss, alteration, and unauthorized access or disclosure. Measures include access controls, least-privilege practices, and safeguards around the systems that host form submissions and service records. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we continually work to strengthen our controls.
10) Third-party links & integrations
Our Site may include links to third-party websites, social channels, or embedded communication tools that we do not control (for example, X/Twitter, Facebook, YouTube, or Pinterest profiles associated with Maxcool CNC). Their privacy practices are governed by their own policies; please review those policies before sharing personal information.
11) Children’s privacy
Our Site and products are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age required by local law (e.g., 13 or 16). If you believe a child has provided personal information to us, contact us, and we will take appropriate steps to delete it.
12) Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will post the updated Policy on this page with a new Effective date. Your continued use of the Site after the effective date signifies your acceptance of the updated Policy.
13) How to contact us
To ask questions, make a complaint, or exercise your privacy rights, please contact us:
- Web: use the form on our Contact page
- Email: [email protected]
- Phone/WhatsApp: +86 133 6531 8859
- Postal address: Room 1206, Building A3-2, Hanyu Financial Business Center, No. 7000 Jingshi East Road, Jinan City, Shandong Province, China
If you are located in the EEA/UK and believe your concern remains unresolved, you may complain with your local data protection authority. We would appreciate the chance to address your concerns first, so please contact us.